With Every Contact, Helping You Create Customers for Life
Successfully acquiring and retaining customers depends on your ability to make the right proposition to the right prospects at just the right time. But between shifting consumer tastes, fickle loyalty and mounting competition, getting the attention of your target audience has never been more of a challenge. What’s more, the cost and resources required of a comprehensive marketing effort can easily burden your budget and compromise your profitability.
Through our B2C Inbound & Outbound Sales Solutions, PRC combines business intelligence, cost-effective technologies, and exceptional service to help you convert more prospects into lifelong customers. We have over 25 years of experience managing multi-faceted B2C teleservices programs for some of the world’s largest services companies, including those in the Consumer Products & Retail, Travel & Tourism, Telecommunications & Wireless, Insurance, Financial Services, Internet Services and Media & Entertainment industries.
PRC partners with you throughout the entire B2C sales process, from lead generation right through to post-sales activities and customer retention programs. With PRC’s teleservices, you can be confident that your customers, brand and reputation are well served, represented and protected—every step of the way.
Why PRC B2C Sales Solutions?
Our B2C Inbound Sales Solutions include:
Our B2C Outbound Sales Solutions include:
Unique B2C Selling Approach
As a company that continually pushes the boundaries of innovation, PRC owns a pending U.S. patent called “Method and Apparatus for Managing Resources within an Organization and in a Sales and Marketing Pipeline.” This patent was originally filed in September 2003 by an individual but was assigned to PRC in May 2006. The patent is for a tool that assesses the capacity and effectiveness of sales pipelines by assigning values to sales leads as they progress through the pipeline.
Proven Best Practices
PRC recognizes the distinct and varied challenges of B2C sales. That’s why we’ve developed an industry-leading set of operational benchmarks designed to ensure our clients an optimal return on their customer investment. From industry-specific telesales training for new hires to performance-driven agent incentive programs, PRC employs the right mix of quality initiatives and motivational programs to entice the experienced agent to convert the maximum number of calls into sales.
Award-Winning Methods
Clients look to PRC to add value through each interaction we have with a customer. We employ a consultative approach to delivering top-quartile performance and are constantly finding new ways in which to substantively increase the value of what we do for our clients.
A History of B2C Sales Achievement for Our Clients
PRC has an exemplary track record of meeting and exceeding client expectations in B2C Inbound/Outbound Sales. Some examples of these achievements are below.
Your Compliance Assurance
At PRC, we take the issue of contact center compliance as seriously as you do. The following illustrates our staunch commitment to adhering to industry regulations and guidelines:
Enhance Your Return on Investment with Our CRM Solutions
For any business, getting the most out of every marketing dollar means identifying your most profitable consumers. But using the traditional approach—surveying consumers on how much they spend in any given product category during a certain period of time—can make it difficult to pinpoint true high-value consumers.
Through our Contact Relationship Management (CRM) Solution, PRC turns every customer interaction into a meaningful learning experience. By exploring issues such as brand loyalty, consumer spending behavior, and what would entice consumers to switch brands, you gain a better understanding of your customer base and how to enhance marketing programs to improve your bottom line.
PRC’s CRM Solution can be integrated with your company’s systems, allowing for the presentation of customer buying history at the call center agent’s fingertips—and a seamless transition into a sales script based on this data. We assist you in developing an effective script that captures the attention of the customer, provides effective rebuttals, is easy for the agent to deliver and easier for the customer to understand, and most importantly, closes the sale. Coupled with agent training in selling techniques and product knowledge, our CRM Solution helps you maximize your rate of sales.
Comprehensive Reporting
Using Operational Analyst, an Avaya-and-PRC integrated solution, PRC provides “ring to disconnect” reporting. Specifically, this tool allows us to not only track all call activity within the switch, but to also tie that switch data to the customer contact level information gathered with the CRM application. Operational Analyst also allows us to collect and consolidate switch data from multiple locations into a single, high-availability database.
Through the marrying of campaign, promotion and contact information with switch data, PRC can provide insightful business intelligence such as the effect of:
PRC’s CRM platform provides business intelligence facilities that deliver online business information, marketing intelligence and analytical data via enterprise-level ad hoc query, reporting extracts and data mining services.
Have Confidence in Our B2C Sales Experience
With over 9,000 employees and 18 contact centers worldwide, PRC has been providing B2C prospecting, telesales and customer management to the Global 2000 for over 21 years. We have extensive expertise in engaging consumers across a broad range of demographics and across the globe. For our B2C clients, PRC staffs a dedicated business unit including a separate management team, facilities, technology, and hiring and training support.
PRC’s B2C Sales Solutions clients include:
Learn More About Our B2C Sales Solutions – Contact PRC Today
PRC offers a range of Inbound and Outbound B2C Sales Solutions, customizable to fit your unique needs. For more information on how we can help you maximize the value of your customer relationships, please contact us at 888-CALL-PRC (888-225-5772).
