From laser-printed postcards to order and marketing kit processing, PRC offers a complete array of Fulfillment Services designed to help you improve efficiency and reduce costs while enhancing customer satisfaction. Our Fulfillment Services can be integrated with PRC’s Teleservices, Email Management & Chat Services and Back-Office Services or your company’s database, giving us the ability to support seamless and automatic fulfillment generated from a customer, service representative or third-party source.
Accelerate Your Performance Across the Customer Life Cycle
PRC’s Fulfillment Services support your business during each phase of the customer life cycle, from prospecting to retention. Our flexible solutions can be modified to fit your changing needs as your business grows and evolves.
Our Commitment to You
Whether it’s a postcard, sales letter or DVD, PRC’s Fulfillment professionals are committed to getting the right item out to the right place at the right time. In fact, we have a record of 99.999% accuracy and on-time turnaround for our clients. When you leave your Fulfillment Services to PRC, you get peace of mind in knowing you can count on us for reliable, best-in-class service delivery that is unmatched in the field. With every transaction, PRC is focused on doing the right thing for your business—and your customers.
PRC Fulfillment Solution: The One-Stop Advantage
Fulfillment Services and CapabilitiesIn designing, printing, and distributing your customer communications, PRC utilizes state-of-the-art business intelligence systems, technologies and equipment. From vibrant, eye-catching graphics to sophisticated inventory control platforms, our mastery of today’s Fulfillment technologies gives you the ultimate in quality and performance. After all, we care just as much about your business image as you do.
PRC’s Fulfillment services and capabilities include:
Trust PRC for professional, superior-quality high-speed reproduction services. Our full-service color copying facility helps you save time and headaches by taking on your most complex and voluminous copying projects. We have the ability to reproduce color or black-and-white documents and presentations in a variety of sizes.
Personalized messages can be powerful and economical sales tools. Through our Personalized Laser & Inkjet Communications services, PRC offers you a variety of compelling ways to generate brand loyalty and increase your sales. Our professional printing team relies on a variety of equipment to produce personalized communications, including Xerox and Hewlett Packard high-speed laser printers. These state-of-the-art printers are completely programmable, allowing for customized forms, variable words, sentences and/or paragraphs within a document, digitized logos, graphics, signatures, and variable fonts.
PRC can assist you with:
Personalization
Custom logos
Graphics
Digitized signatures
Simplex or duplex printing
Individualized multiple packages
Label generation
Landscape and portrait formats
MICR encoding
Multilingual printing
Personalized check and/or coupon printing
Vast font sel. (400 fonts within 28 families)
Font sizes from 4 to 72 points
Bar-coding
Full Lettershop Services
A respect for the time-sensitive nature of direct response campaigns can never be overemphasized. That’s why PRC’s seasoned lettershop professionals are committed to getting every job out on time with 100% accuracy. Excellence in performance is what our clients have come to expect from us over the years, and it’s a reputation we take very seriously.
PRC’s on-site facilities encompass all lettershop requirements, including:
Labeling
Mechanical Inserting
Inserting is performed by PRC's Phillipsburg and Bell & Howell inserters, with the ability to handle up to six inserts.
Lettershop Operations
Bursting/Cut/Trim
Tab Sealing
Collating
Manual Inserting
Assembly
Packaging using cartons, tubes, or special format packaging
Control Counting
Hand-Assembly
Folding (standard)
Folding (right angle)
Matched Mailing
Polybagging
Trimming
Shrink-wrapping
Sealing
Tipping
Cutting
Gluing
Fulfillment Services
PRC is fully experienced in literature, pharmaceutical, specialty item, premium item, and product fulfillment; high-speed polybagging and shrink-wrapping; and customized packaging. In addition, we are experts in collating, inserting, tipping, sealing, and hand-assembly, and can handle all types of media (envelopes, cartons, tubes, etc.) for assembly and distribution.
At PRC’s Fulfillment Center, a computer-controlled workflow is used to maintain work process flow. The order management system automatically generates a work order that lists part numbers (SKU), quantities, and descriptions of each SKU required to complete an order. Picking reports are printed in location-grid designated sequence to allow optimization of the picking function. Also contributing to this optimization is the fact that items are stored on a usage-frequency basis.
Quality Control
PRC’s Quality Control teams are utilized to statistically sample picked orders, and to assure that proper procedures are followed and high fulfillment accuracy is achieved. The Quality Control team maintains client-approved samples for both print output and package assembly. They use these pre-approved samples to verify the quality of printing, contents, assembly, and mailing of all packages. A Quality Control worksheet follows each job throughout the fulfillment process. Each key quality checkpoint is verified, signed and dated by the Quality Inspector. These quality records are maintained in an archive for future reference.
Returns Processing
Returns processing is available for both literature and product fulfillment programs. This includes package breakdown, re-inspection, inventory disbursement, tracking and reporting.
Mail Class Sorting
PRC's Fulfillment Services include mailing and shipping capabilities that encompass the most up-to-date procedures and equipment. Postal sortation is handled per your specifications (First Class Presort (CASS), Carrier Route, 5-Digit Presort, Residual or Zip+4, and Standard Class) to ensure cost-effectiveness. Commingling services are also available. Whether piggyback, pressure-sensitive, or custom/special order labels are called for, they are computer-generated accurately according to the specifications entered on the original work order. High-speed manifest systems (UPSTM, FedEx) enable us to track shipments easily and provide you with delivery information.
5-Digit Presort
First Class Presort (CASS)
Bar Code
Residual
Carrier Route
Zip + 4
Standard (3rd)
Co-mingling Presort
Full Mailing and Bulk Distribution
PRC accommodates all methods of mailing via our high-speed metering equipment, which includes Hasler in-line and Pitney Bowes meters.
Inventory Control
At PRC’s Fulfillment Center, your inventory is completely computer-controlled (online) and backed-up by a manual system. When materials are delivered to our receiving dock, the material is inspected for damages. If damaged goods are received, their condition is documented. In addition, photographs are taken if the receiving team member decides that they are needed to adequately describe the damage. A physical count is performed which is reconciled against the bill of lading.
Your inventory is maintained using individual part numbers and kits to accommodate bulk shipments. This process allows the warehouse personnel to pre-assemble kits and maintain inventory counts by either the individual component or a pre-assembled kit. An online inventory system maintains all transactions for a complete inventory audit (e.g. receipts, shipments, transfers, material being processed, adjustments).
PRC has a minimum of two teams conducting physical inventories. Perpetual monitoring allows us to maintain our high-accuracy standards. Various inventory control reports are routinely generated. These reports are provided to you and your PRC Account Manager to monitor and audit inventory status. Additionally, it is possible to set up your location to enable accessibility of the database to review inventory status and order status.
Since our inventory reports can include dollar-value information in an easy-to-read format, PRC is able to calculate inventory-related costs as they pertain to all aspects of your program.
Have Confidence in Our Experience
At PRC, we’ve been servicing our clients’ fulfillment needs from the same location since 1982. Our Fulfillment Center handles over 50,000 separate jobs annually, which include mailing over 54 million letters, shipping over 2.5 million products, assembling over 3.5 million packages, and printing over 60 million laser images. PRC’s years of experience in Fulfillment Services enables us to create turnkey solutions that suit your unique needs, goals and budget.
Learn More about Our Fulfillment Solutions – Contact PRC Today
PRC offers an entire array of Fulfillment Services, customizable to fit your unique needs. For more information on how we can help you maximize the value of your customer relationships, please contact us at 888-CALL-PRC (888-225-5772).
