Our Offshore Solutions: India

India-services

Increase Productivity and Lower Costs through Our India Call Centers

PRC’s India call center solutions give you a quality, cost-effective alternative for optimizing multiple aspects of your business performance.  From our location in Noida, we offer a wide range of back-office and contact center services designed to help you reduce overhead costs, increase productivity and improve customer satisfaction.  Our India call center services allow you to focus on your core business with peace of mind, knowing that your important data-related tasks are in the best of hands.

Why Use a Contact Center in India?

Outsourcing your data services (i.e. data entry, document handling, etc.) to a contact center in India offers a number of business benefits. Personnel costs are dramatically lower—up to 60% less than those of maintaining a domestic team.  India also offers a vast pool of educated and skilled professionals, enabling you to reap the rewards of top technical talent without paying the high price.  And when it comes to cutting-edge technologies and software development, India has always remained a step ahead, boasting a robust IT infrastructure that meets the needs of today's fast-paced business world.

PRC India Call Centers Services & Capabilities 

  • Back-Office Capabilities
    • Document Scanning/Capture and Indexing
    • Data Entry
    • Data Conversion
    • Document Handling
    • Order Verification and Confirmation
    • Survey Collection
    • Notification Services
    • Long-Term Archiving and Retrieval Services
    • File Distribution System
  • Inbound Customer Care
  • Tech Support
  • Live Chat
  • E-Mail Management
  • Web-Collaboration Tools
  • Market Research

Industry Experience

  • Media
  • Entertainment
  • Healthcare
  • Travel & Tourism
  • Utilities

Reliable IT/Communications Infrastructure

  • Network Operations Center with 24/7 support
  • Exceptional IT team with strong expertise in advanced call center technologies (traditional and VoIP technologies)
  • Highly secure and redundant infrastructure with support for multiple points of failure
  • Multiple ties with well-known IT vendors

PRC’s India call center is located in Noida, near New Delhi. This location is viewed operationally as being “on-site” with all other PRC locations and adheres to PRC’s proven technology and business processes.

Certifications

  • SAS 70-compliant for transaction processing services
  • ISO 2000 certification for voice and web processes
  • SLM External Vendor Certification
  • PCI-compliant for payment solutions

Learn More about Our India Call Center Solutions – Contact PRC Today

PRC offers a wide range of contact center services from our India location, customizable to fit your unique needs. For more information on how we can help you maximize the value of your customer relationships, please contact us at 888-CALL-PRC (888-225-5772).