Internet Services, Media, & Entertainment

Internet-Media-Entertainment

Sharpen Your Competitive Edge with Quality Call Center Services

Once able to compete on factors such as connection speed and channel variety, providers of Internet, Media & Entertainment services are finding that the playing field has leveled in these areas.  Now, to thrive in a competitive marketplace, these companies must focus not on building out their network infrastructure—but on building the quality of their customer service. 

As a longtime call center services provider in the Internet, Media, & Entertainment sector, PRC delivers a suite of cost-effective outsourcing solutions that help you manage your customer relationships more profitably and efficiently. Our Global Contact Management Solutions flex to fit even the largest subscriber networks, helping you drive efficiency, cut expenses and improve service while taking your revenues to a new level.

PRC’s Contact Management and Call Center Solutions enable you to:

  • Reduce capital expenditures and customer servicing costs by consolidating marketing and sales efforts in the call center.

  • Increase customer loyalty, satisfaction and retention by providing a consistently outstanding level of service and support across multiple contact channels.

  • Expand customer portfolio and enhance revenue by driving cross-sell/up-sell opportunities, opening up new sales channels and leveraging targeting capabilities.

  • Increase operational efficiency through implementation of best-in-class processes and use of call-avoidance, self-service and offshore call center strategies.

  • Improve speed-to-market through access to top-tier technology, resources and expertise and the ability to pursue multiple projects concurrently.

  • Build market differentiation through customer contact management solutions that emphasize brand uniqueness and value.

  • Improve disaster recovery capabilities through reliable, state-of-the art customer data storage and recovery technologies.

  • Strengthen seasonal response and crisis management capabilities through call center services that can be rapidly scaled to meet increased customer demand/call volume.

By empowering you to provide fast, responsive service as well as the billing and payment options your customers demand, PRC’s Contact Management Solutions give you the opportunity to truly differentiate your business in a “me too” marketplace.  We turn your basic consumer interactions into valuable lifetime relationships, helping you create Customers for Life.

PRC’s Internet, Media & Entertainment clients, both past and present, include a Fortune 150 cable and satellite services provider, a Fortune 150 direct broadcast services provider, and a Fortune 500 Internet content provider.

Clients

Call Center Services / Solutions
  • Internet Content Provider
  • Satellite Services Provider
  • Broadcast Services Provider
  • 24-hour Inbound Customer Care
  • Inbound/Outbound Customer Care
  • Inbound Sales & Order Processing
  • Technical Support
  • New Customer Services – Enrollment & Welcome Calls
  • Order & Subscription base Management
  • Product Activation & Registration
  • Post and Self-Install Support
  • ISP Technical Support
  • Bundle Product Support
  • Customer Retention Program
  • Billing & Service Inquiries
  • Credit & Collection Support
  • Appointment Setting
  • Customer Development Services
  • Customer Satisfaction Surveys
  • Outbound Marketing & Win/Back Program
  • Back-Office Support
  • Personalized Letter Fulfillment
  • Email/Chat Support
  • IVR (Integrated Voice Response)
  • CRM (Customer Relationship Management)
  • Multi-lingual Support

 Learn More About Our Contact Management Solutions – Contact PRC Today

PRC’s call center services can be customized to fit the unique needs of your Internet, Media, & Entertainment Services business.  For more information on how we can help you maximize the value of your customer relationships, please contact us at 888-CALL-PRC (888-225-5772).