Company Overview
Premier Contact Management Solutions for the B2B and B2C Sectors 
Trusted by leading brands for over 25 years, PRC is an innovator in outsourced Contact Management Solutions for both the Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors. With locations around the world, we offer a wide range of call center services designed to help you create, cultivate and maintain your most precious asset—your customer relationships.
Our “Customers for Life” Philosophy
At PRC, we realize that with every customer contact lies opportunity—the opportunity to make a connection. The responsibility of interacting with your customers is one we take seriously, knowing that the impression our call center agents make can mean the difference between losing or gaining a lifetime of loyalty. PRC’s philosophy of creating “Customers for Life” is reflected in every aspect of our business as we seek ways to help you boost customer acquisition and improve customer retention, grow brand favorability, and realize your full profit potential.
Although there will always be new players entering the call center industry, PRC stands firmly as one of the premier providers in the world. We continue to distinguish ourselves through the geographic diversification of our facilities, strategic alliances with superior technology providers, and most importantly, by recruiting and retaining a best-of-breed professional team. The face of business has changed over the last quarter-century, but PRC’s vision never wavers: providing top-tier service that exceeds our clients’ expectations.
A privately held company, PRC’s diverse client base includes Fortune 500 companies and multi-national corporations from a variety of industries, including Consumer Products & Retail, Energy & Utilities, Financial Services, Government, Healthcare, Insurance, Internet Services, Media & Entertainment, Technology, Telecommunications & Wireless, and Travel & Tourism. Our headquarters are located in Plantation, Florida, while our call centers span the globe with 17 locations and 9,000 associates worldwide.
Our Mission
To utilize superior People, Processes, and Technology to maximize client returns, by delivering Contact Management Solutions that build brand value.