About PRC

Ft. Lauderdale, FL, March 16, 2010 - PRC, LLC (www.prcnet.com), one of the premier providers of outsourced customer contact management services, announced today that it has been hired as a business outsourcing solutions partner by one of the country’s leading providers of specialty services for the workers’ compensation market. PRC began providing inbound and outbound Customer Care services to this company out of its Durant, Oklahoma call center facility in late February.

“Our longevity in the healthcare services sector, combined with our industry-first technologies and exceptional people, make PRC an excellent fit for this client’s needs,” says PRC’s CEO, Steve Richards. “Our priority is helping them maintain their high standards of service while maximizing the value of their customer relationships.”

PRC’s new client is one of the country’s largest integrated providers of workers’ compensation ancillary services. The company manages over one million transactions each year and serves as a trusted partner for insurance payers, employers, and third-party administrators.

The Customer Care program being delivered by PRC is designed to help its client streamline operational processes, establish a quality assurance methodology, and increase customer satisfaction. It involves providing economies of scale (technologies, infrastructure, staffing, etc.) and operational efficiencies; providing real-time performance management and decision-making with consolidated contact center standard/customized reporting; ongoing continuous improvement focused on performance, cost reduction and quality; and establishing and managing key business indicators related to the program’s success.

Greg Carr, Senior Vice President of Sales & Marketing for PRC, commented, “We are extremely excited to have a client of this caliber on board, and we look forward to watching this partnership flourish in the weeks and months to come.”

About PRC

PRC is an outsourced Business Solutions Provider globally delivering Customer Management and Sales and Marketing services on behalf of leading brands. With over 25 years of experience, PRC delivers solutions that support communications to target, acquire, grow, retain and develop customer relationships that deliver a positive return on their clients' investment. Headquartered in Ft. Lauderdale, Florida, the Company supports clients worldwide through its global network of centers.

Media Contact:

David L. Wylie

PRC Communications Manager

David.wylie@prcnet.com

954-693-4444 (Media Hotline)